Frequently Asked Questions
1. Which areas do you service?
Portland Princess Party services all of Portland Oregon and Surrounding Areas. Salem OR, Milwaukie OR, Cedar Hills OR, Cedar Mill OR, Beaverton OR, Lake Oswego OR, Oak Grove OR, Tigard OR, Vancouver WA, Minnehaha WA, Tualatin OR, Aloha OR, Gladstone OR, West Linn OR, Fairview Or, Oregon City. Please note that some locations may be subject to an additional travel fee when above a 35 mile radius of the performer’s base location.
2. What sets you apart from the competition?
Portland Princess Party offers the highest quality standard and reliability. For the safety of your children all of our performers are carefully screened and selected. Our costumes & wigs are all custom made by our very own seamstress and designers so that every detail is spectacular.
3. Are the characters and costumes shown going to be the ones at my party?
We do our best to provide you with the entertainer you originally requested but things do happen beyond our control. We will always replace your performer in the event of an emergency with one of our cast members.
4. Are your parties appropriate for all ages?
Yes. Our traditional princess parties are generally for ages 3-10, but all ages are sure to enjoy our authentic and engaging performances. We provide plenty of activities to entertain both girls and boys. Our characters are available to service a variety of special events and corporate events as well. Our princesses love to entertain at schools, festivals, fairs, restaurants, grand openings, sweet sixteen parties, quinceneras, bar and bat mitzvahs, private birthday parties and more!
5. Where do you recommend I hold my party?
Due to the expensive nature and high quality of our costumes and wigs, our preference is to hold parties at locations such as: a home environment, community centers, private rooms at restaurants, etc. backyards can make a very beautiful setting however we ask that in the event of rain, extreme heat, or wind, our performers be provided with an indoor setting as a Plan B.
6. How far in advance should I book?
We recommend booking 6-8 weeks in advance although we can sometimes accommodate last minute bookings.
7. Should I give gratuity to my performer?
Yes absolutely! Our performers love getting tipped for the work that they do to make your child’s birthday special! Gratuities range from $25 and up and are not required yet greatly appreciated!
8. Is there a Fee if I cancel?
Yes! Portland Princess Party holds your date, time and character once you have made a deposit payment. That means we can not book any other parties during your scheduled time. Your deposit is non-refundable if you cancel your party. Parties canceled by the client for Covid-19 are not refundable but your deposit will be held as a credit so you can reschedule at a later date. If you must reschedule due to Covid-19 just email us with your Party Date, Time, Character, Name, Invoice No to reschedule at firstname.lastname@example.org
9. Do you offer Refunds?
No. We do not offer refunds on parties under any circumstances. Including Covid-19 cancelations made by the client.
10. Do I need to put down a deposit to hold a date?
We require a deposit payment to be scheduled on our calendar. We do not reserve or hold dates without Full Payment. We accept Visa, Mastercard and Discover. We do NOT accept Amex, Checks Or Cash to reserve.
11. What happens if my performer is ill or running late?
We require all of our performers to arrive 15 minutes prior to your scheduled time so that they may have a moment to prepare and enter your party right on time as scheduled. They park discreetly down the street if possible so as not to ruin the magic created for the children. Occasionally things do happen along the way, accidents, natural disasters, traffic, and performers do get ill. If your performer is running late for any reason, they will stay the scheduled amount of time of the booking from the time they arrive. They are trained to contact you if they are going to be running late due to unforeseen circumstances out of the performers control. If your performer is to fall ill, we will make it our priority to schedule an available performer on your party. If there is no available performer we will give you the option of refunding you 100% of your party or rescheduling your visit to another date within a 3 month period.
12. What if I have an emergency the day of party?
If you have an emergency on the day of your party please call our offices to be forwarded to the on-call party coordinator.
13. Do you offer decorating, cakes & supplies too?
We do NOT provide baked goods, event decor or party supplies! We provide only the entertainment and equipment needed by our performers for their performances and party activities. We can refer you to a great event planner if you need decor as well as a great bakery that does custom design birthday cakes!